A Study on the Customer Satisfaction and Customer Loyalty of Furniture Purchaser in on-Line Shop
The current issue and full text archive of this journal is available at www. emeraldinsight. com/1598-2688. htm AJQ 11,2 146 A study on the customer satisfaction and customer loyalty of furniture purc...
Customer satisfaction in business studies
Satisfaction can be characterized as an evaluation post-purchase of a product quality in comparison to the expectations before the purchase (Kotler 1991). The difference of the pre-purchase expectatio...
The capacity of the hotel is 188 different types of rooms (economy, business class). Also, the toll offers the opportunity for business meetings or special events in the 9 meeting rooms including help...